FREQUENTLY ASKED QUESTIONS

On this page you will find answers to frequently asked questions. If your question is not listed here, you can of course send it to us at any time using our contact form .

WHAT KIND OF ARTICLES ARE OFFERED ON MODCONTROLLER?

Our range includes a variety of mods, accessories, accessories and extensions for all common controllers, gamepads and game consoles. In addition, we also offer a conversion and repair service for controllers and game consoles on request. You can get more information about this via our contact form.

IS IT NEW?

On modcontroller we only offer unused, undamaged and originally packed new goods for sale.

HOW LONG DOES DELIVERY TAKE?

The shipping time depends on the items ordered and is usually between 3 and 7 working days for goods that are in stock. You can find more detailed information on the shipping time on the respective product page. You can track the delivery status at any time using the tracking number.

CAN I COLLECT MY ORDER PERSONALLY?

Unfortunately, it is currently not possible to pick up the goods directly from us.

HOW WILL MY ORDER BE SHIPPED?

We ship mainly via our shipping partners DHL and Deutsche Post. The selected shipping service depends on the items ordered and is provided with a tracking number.

DOES MY ORDER HAVE SHIPPING COSTS?

Standard shipping within Germany is free from a minimum order value of €20.00. For orders below the minimum order value, we charge a one-off shipping fee of €1.95. If you want express shipping, additional costs will apply if available for the item in question. Shipping costs to other EU countries can be found in the shipping table.

DO I HAVE A RIGHT OF WITHDRAWAL?

Of course, you have a statutory right of withdrawal of 14 days from receipt of the goods for all orders. To exercise a revocation, an informal written message by e-mail to info@modcontroller.de or via our contact form is sufficient. You don't have to give us a reason. You can find more information on this and a sample template in our General Terms and Conditions.

CAN I RETURN ORDERED GOODS?

We grant you a right of return for all orders of 30 days from the order date. The return shipment is of course free of charge for you. After receipt and inspection of the goods, you will be refunded the full purchase price immediately.

WHAT CAN I DO IF MY ORDER REACHES DAMAGED?

Please document any damage using photos and notify us immediately in writing by email to info@modcontroller.de or via the contact form. It is advisable to check for external damage as soon as you receive the shipment and have it acknowledged by the shipping service provider immediately.